Privacy Policy

The organisation known as Proserve Enforcement Solutions is data controller in respect of your information.
We may hold your Information electronically or in paper form in accordance with the Data Protection Act 1998.
your information” includes any information which we hold now or at any time in the future and which comes from or relates to your use of our site and our services. For example:

  • your name
  • address
  • e-mail address
  • telephone number
  • financial details
  • details which you provide to us in connection with your legal issues
How do we use your information?

We are under a professional and legal obligation to keep the affairs of clients and customers confidential. However, this obligation is subject to a statutory exception: legislation on money laundering and terrorist financing has placed companies such as us under a legal duty, in certain circumstances, to disclose information to the Serious Organized Crime Agency. Where a company knows or suspects that a transaction on behalf of a client or customer involves money laundering or terrorist financing, the company   may be required to make a disclosure. If this happens, we may not be able to inform you that a disclosure has been made.

We will use your information in order to:

  • provide our services to you
  • process your payment details
  • if you are a client and unless you have told us not to, to provide marketing materials to you (including by e-mail)
  • if you are not a client and if you have told us we may, to provide marketing materials to you (including by e-mail)

Clients and customers personal and contact details will be stored both electronically and in a paper form by us.

Who do we Share your information with?

We will not share your information outside of Proserve Except:

  • with the Serious Organised Crime Agency if we are required to make a money laundering or terrorist financing disclosure
  • with external auditors who are under an obligation of confidence
  • with external service providers such as photocopying, transcription or file costing services under an obligation of confidence
  • with our insurer
  • in circumstances where we are required or permitted to do so by law. For example, where the public interest or your own interests override your rights.
Who May We Transfer Your Information to?

We will not transfer your information to a new data controller EXCEPT where we wish to sell, transfer or otherwise assign the whole or any part of our business or in circumstances where we are required or permitted to do so by law.


Under Section 11 of the Data Protection 1998 you have the right to stop us using your information for marketing purposes. If you want us to stop using your information for those purposes please contact us at

Cookie Policy

A computer “cookie” is a small piece of information that is stored by your browser on your computer's hard drive. We use session cookies to help you navigate our site AND to help us discover which pages of our site you like or dislike and tailor our site accordingly.

Most web browsers will usually allow you to change the setting of your browser not to accept cookies and although this may affect the quality of your visit to the Site you can still use most of the features on the site.

To find out more about cookies (including how to switch them off) please visit

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. We may do so without your consent where such changes are required to comply with any applicable laws or best practice guidance.

We will notify you of any changes which we make by posting a new version of the Privacy Policy on our website.
If we consider the changes to be significant or to adversely affect your privacy rights we will also notify you that we have issued a new privacy policy.

If you do not object to such new privacy policy within 14 days of it being posted on our website then you will be deemed to have agreed to its terms.

What else do you need to know?

We will deal with your information in accordance with the Data Protection Act 1998.

You may access your Information and request details of the entities with whom we have shared your Information by contacting us at In most cases we will comply promptly with your request and let you know when we have done so. However, sometimes you will not be entitled to access your information. For example, where the public interest or your own interests override your rights under the Data Protection Act 1998. We may withhold information where we are legally allowed to do so.

You may correct factual errors in your Information or request that we remove information about you from our records by sending us a request detailing the error or your instructions to

To protect your privacy and the security of your information, we may take reasonable steps to verify your identity before we act on any request which you may make in respect of your Information.